Privacy Policy

Effective Date · May 1, 2026  |  Last Updated · May 1, 2026

This Privacy Policy describes how Zoz Auto Detailing & Tint ("we," "us," "our," or the "Company") collects, uses, discloses, and protects information about you when you visit our website at zozautodetailingtint.com (the "Site"), use any of our online forms or booking tools, or otherwise interact with our business. By using our Site or services, you agree to the practices described in this Policy.

01 Information We Collect

Information You Provide Directly

We collect information you provide when you contact us, request a quote, schedule an appointment, or interact with our forms. This may include:

• Full name, mailing address, email address, and phone number
• Vehicle information including make, model, year, VIN, license plate, and service history
• Service preferences, project descriptions, and special requests
• Photographs or videos of your vehicle submitted for quote purposes
• Payment information (processed by our third-party payment processor; we do not store full card numbers)
• Insurance information when applicable to glass repair claims

Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies, web beacons, and similar technologies:

• IP address and approximate geographic location
• Browser type, operating system, device identifiers, and screen resolution
• Pages visited, time spent on pages, and referring URLs
• Click patterns, scroll behavior, and interaction with on-site forms
• Search terms used to reach our Site

Information from Third Parties

We may receive information about you from third-party platforms when you interact with our Site through them, including:

• Google Analytics and Google Ads
• Facebook, Instagram, and other social media platforms
• Online review platforms (Google Business, Yelp)
• Booking and form processing tools (e.g., Cognito Forms, Square Appointments)

02 How We Use Your Information

We use the information we collect for the following business purposes:

• Service delivery: Scheduling appointments, providing quotes, completing services, and processing payments
• Customer support: Responding to inquiries, resolving issues, and following up on completed services
• Marketing and communications: Sending appointment reminders, service confirmations, special offers, and newsletter content (where you have consented)
• Site improvement: Analyzing how visitors use our Site to improve content, navigation, and user experience
• Legal compliance: Complying with applicable laws, regulations, court orders, and law enforcement requests
• Fraud prevention and security: Protecting our Site, our customers, and our business from fraudulent activity
• Business operations: Internal record-keeping, accounting, business planning, and warranty administration

03 When We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

Service Providers

We share information with trusted third-party service providers who perform functions on our behalf, including payment processors, hosting and email service providers, scheduling and CRM platforms, marketing automation tools, and accounting providers. These providers are contractually bound to use information only for the purposes we specify.

Manufacturers & Warranty Registration

When you receive a service that includes manufacturer warranty registration (such as ceramic coating, PPF, or premium window film), we share your contact information and vehicle details with the relevant manufacturer to register your warranty. This allows the warranty to be honored worldwide at any authorized installer.

Insurance Carriers

If you authorize us to bill your insurance carrier directly for glass repair or replacement services, we share necessary claim information with that carrier and any related claim processors.

Legal Requirements

We may disclose information when required by law, including in response to subpoenas, court orders, or government investigations, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If our business is sold, merged, or otherwise transferred, customer information may be transferred as part of that transaction, subject to standard confidentiality protections.

04 Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to operate, analyze usage, and improve user experience. Cookies are small text files placed on your device when you visit a website. We use both first-party cookies (set by us) and third-party cookies (set by analytics and advertising providers).

Types of Cookies We Use

• Essential cookies: Required for Site functionality (booking forms, session management)
• Analytics cookies: Help us understand how visitors use the Site (Google Analytics)
• Advertising cookies: Used to deliver relevant ads on other websites (Google Ads, Meta Pixel)
• Functional cookies: Remember preferences such as form data and saved settings

Most browsers allow you to control or disable cookies through browser settings. Disabling certain cookies may limit functionality. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

05 Data Security

We implement industry-standard administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS/SSL), access controls limiting employee access to personal data, secure third-party processors for payment information, and regular review of security practices.

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

06 Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, including legal, accounting, and reporting requirements. Customer service records are typically retained for the duration of any applicable warranty period plus seven (7) years thereafter for tax and warranty support purposes. Marketing contact information is retained until you unsubscribe.

07 Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request that we correct inaccurate or incomplete information
• Right to deletion: Request that we delete your personal information, subject to legal exceptions
• Right to opt out of marketing: Unsubscribe from marketing communications at any time
• Right to data portability: Request a portable copy of your data in a common format

To exercise any of these rights, contact us at the address below. We will verify your identity before processing the request and respond within thirty (30) days.

Minnesota Residents

Minnesota residents have rights under applicable state privacy laws including the right to know what personal information is collected and how it is used. We comply with Minnesota privacy law and respond to verified requests within the legally required timeframe.

08 Children's Privacy

Our Site and services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will delete that information promptly. Parents who believe their child has provided personal information to us should contact us immediately.

09 Third-Party Links & Services

Our Site may contain links to third-party websites, social media platforms, and external services we do not own or control. This Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices of third parties.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The most current version will always be posted on this page with an updated "Last Updated" date. Material changes will be communicated through prominent notice on the Site or by email to active customers. Your continued use of the Site after a posted update constitutes acceptance of the revised Policy.

11 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

We will respond to all legitimate privacy inquiries within thirty (30) days of receipt.